Serrano - Madrid40.4311622, -3.687486
ex. Husa Serrano Royal Hotel
According to guest reviews, the hotel has been rated as Best Luxury Hotels in Spain
Serrano Hotel is a 4-star accommodation with a safety deposit box, parking and a luggage storage. Built in 1969, the hotel is a combination of Royal architecture and contemporary facilities.
The hotel boasts a superb location in the center of Madrid, providing access to Retiro Park within 20 minutes' walk. Nestled in the exclusive district and 2 km from the city center.
The property is close to stores and shops.
Barajas airport lies within 20 minutes' drive away from Serrano Hotel.
Guests are offered 34 comfortable rooms featuring individual climate control, wireless internet, an individual safe, a fridge and a personal computer. The rooms have bright bathrooms which come with a shower, a hairdryer and a bidet.
Eat & Drink
The restaurant menu features Japanese dishes. Guests can share a meal in Masqmenos and Tse-Yang, located about 100 meters away.
A buffet breakfast is served at the price of EUR 15 per person per night.
This cozy hotel offers housekeeping, ironing service and porter service.
Serrano Hotel also has babysitting and cots for guests travelling with children.
Wireless internet is available in the entire hotel for free.
Paid Public parking is possible at a location nearby.
Year renovated: 2011. Number of floors: 5. Number of rooms: 34.
Bar/ Lounge area
Sports & Fitness
- Pedal boating
- Table tennis
- Airport shuttle
- Room service
- Car rental
- Self-service laundry
- Dry cleaning
- Tours/Ticket assistance
- Newspaper service
- Welcome pack
- Full board
- Continental breakfast
- Restaurant buffet
- Bar/ Lounge area
- Buffet breakfast
- Conference room
- Business services
- Babysitting/Child services
- Game room
Spa & Leisure
- Leisure/ TV room
- City view
- Individual air conditioning
- Central heating
- In-room safe
- Connecting rooms
- Living room
- Sitting area
- Ironing facilities
- Rollaway beds
- Hair dryer
- Washing machine
- Free toiletries
- Bathroom telephone
- Electric kettle
- Flat-screen TV
- Cable/ Satellite television
- Direct dial telephone
- AM/FM alarm clock
- Carpeted floor
Rooms and availability
155 sq. feet
2 Single beds2 Single beds, 2 Single beds or 1 Double bed
In the Room
1 Single bed1 Single bed, 1 Double bed
2 Single beds2 Single beds, 1 Double bed, 1 Single bed
In the Room
1 Double bed
1 Single bed
- City landmarks
Rating by category:
In spite of several disappointments at the hotel, I must admit that reception people are friendly and helpful enough with entertainments booking and willing to help with any questions regarding Madrid.
On my opinion breakfast at the hotel is very poor quality. I was totally shocked by my less than enjoyable experiance at breakfast when I realized that some food wasn't even fresh. Among these problems I was a bit disappointed with the reception service. My request of wake up call to my room wasn't fulfilled, which could have coursed my delay to the airport. So, I wish I could voice a more positive message. However I find that some service at the hotel has let me down.
Location is great, room was nice, spacious and quiet. It had a good value for money. Although the hotel is not new (sethe bthroom was a little bit bit old) it is kept in a good condition, very clean and neat. Compared to other hotels, I appreciate the wooden floor in the bedroom and the proper guardrobe.
Surprised to find a toothbrush and a lot small useful things in the bathroom, really friendly staff and polite!Room clean and proper, metro was near enough and distance to the center easy to reach.
Easy access to the city, nice and friendly service.
A bit more effort to justify the 4 stars.
No Internet in the hotel. The room was too small and smelled like sewage. It is not a four stars hotel.
I liked the hotel very much. Location is excellent (close to everything interesting or important), room was of a very good size, very clean with air conditioner. Staff of the hotel were extremely helpful and very friendly.
Having never been to Madrid before , I found Husa Hotel perfectly located to all shopping requirements , cafes, bars and tourist must sees .The staff were very friendly and helpful in every way. The room whilst not luxurious was very clean, roomy and extremely comfortable .I would definately stay there again and will recommend it to friends and family.My stay there was fantastic.
I love everything. The staffs are very helpful and polite. Their service is impeccable. Very fast response and very polite. The design is modern and the room is very clean.the location is perfect. You can see el corte ingles and the shopping street after a few steps. Amazing. Definitely worth every penny.
I like the location
Only Heater is operational, no aircondition. I Have to open Window all the night.
Visited Madrid to attend American Embassy - ideal location, 4 mins walk
Great value for money. Four star hotel under $70 with quiet room on a spectacular street. Great breakfast. Some one star hostales cost more.
The wifi was down.
Had an excellent room at the front of the hotel, actually a sitting-room plus bedroom and bathroom. Modern decor, comfortable chairs and bed, well-appointed bathroom. Possible to walk to the Plaza Mayor down Castellana, about half an hour, also the Prado, about 3/4 hour. Close to a very high-end shopping area (Gucci, etc.) but with a few cafes fairly close. The Staff were very helpful.
Only one very small niggle, the room lighting was for artistic effect rather than practicality. The table lamps had orange surround strips that effectively cut the light down by 50%. Also the lighting was mainly around the sides of the room.
Location and price
Service was only the bare minimum, the hotel should be 3 stars not 4, but the price I paid was really for a 3 star, so I am not really complaining
Its situation in the city (good area, not far from central attractions)
I initially booked a single room but it proved to be incredibly small with view on 2-sq.metres inner courtyard. I paid extra EUR15 per night to move to a proper room. Internet in the business centre was very bad and outdated.
Good location. Stylish, contemporary rooms. Wall mounted television. Multilingual staff.
There were long hairs on the bathroom floor. Perhaps they belonged to the cleaner but in any case, should not have been there.